UK: Backlash over Arriva Trains Wales lost wallet return charge

From BBC News; September 14, 2018

A rail firm is changing its policy following a backlash after a passenger was charged 10% of the cash found in his lost wallet for its return.

Adam Howells had to pay £8.60 commission – as well as a £2 administration fee – to have his wallet returned after he left it on a train.

Arriva Trains Wales said it would return the commission to him and change its policy immediately.

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