At Amtrak, business-IT co-creation engineers CX success

By Clint Boulton, Senior Writer, CIO; October 14, 2019 Delivering a superior customer experience (CX) requires close partnerships between IT…

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Workin’ on the railroad—man or machine?

By David C. Lester, Managing Editor, RT&S Magazine; September 3, 2019 Since shortly after World War II, the number of…

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UK: How Virgin Trains is using tech to become a customer-obsessed company

By Taylor Bragg, T_HQ; September 21, 2018 It’s been over 200 years since the first passenger train ran in the…

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Technology and Passenger Trains: Apple Maps Adds Support for VIA Rail Canada

By Gary Ng, iPhone in Canada; August 2, 2018 Apple Maps has gained an update to now show data from…

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Chicago Metra is an example of how mobile can trump the website

By Praveen Puri, Contributing Writer, Chicago Business Journal; April 26, 2018 Metra, which provides rail service to Chicago from the…

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