From Rail Technology Magazine; May 8, 2018
ScotRail is facing record-high fines after multiple failures to hit performance targets set by Transport Scotland.
Figures released on 4 May as part of Transport Scotland’s quarterly statistics called the Service Quality Incentive Regime (Squire) show that ScotRail failed to hit 12 out of 34 areas of measured performance, including in areas such toilet facilities, litter, and security.
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