By Larry Penner, Railway Age Magazine; July 14, 2020
Who has been minding the mint after learning about the latest New York Metropolitan Transportation Authority example of potential waste, fraud and abuse? It’s Interim MTA New York City Transit President Sarah Feinberg, who after only four months on the job revealed that her operating agency has been functioning with an incomplete organization chart.
The most basic information explaining the tasks assigned each of thousands of employees and their supervisors was not available. Any CEO of a public or private organization with a budget in the billions should have these details readily available. Any Human Resources Department should also have this basic information on file for every employee. Any supervisor needs this information to perform annual performance appraisals. So, how can each NYC Transit department head manage large numbers of mid-level supervisors and employees?