By Eric M. Johnson, Reuters; October 11, 2017
(Reuters) – CSX Corp’s chief executive apologized to customers for months of service disruptions at the No. 3 U.S. railroad but passionately defended his operating strategy, at a hearing on Wednesday called by the top U.S. rail regulator. 
Seated before two regulators at the U.S. Surface Transportation Board (STB) in Washington, CSX Chief Executive Hunter Harrison defended his vision for streamlining efficiency, which he calls “precision scheduled railroading.”
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