By Mitch Dudek, Chicago Sun-Times; April 16, 2019
Metra’s CEO asserted Tuesday that if Metra controlled Union Station instead of Amtrak, the mistake that stranded nearly 100,000 commuters on Feb. 28 never would have happened.
The massive commuter headache happened when an inexperienced Amtrak manager broke protocol by ordering a hardware update during the morning rush instead of during off-peak hours.