By Matt Stout, Boston Herald; December 26, 2017
The MBTA’s private commuter rail operator fumbled the early stages of a probe into how a car abruptly broke free from a moving train in September, failing to interview witnesses and running afoul of federal regulators — moves officials say “severely” limited the T’s ability to find the cause, records show.
Keolis’ clumsy handling prompted federal officials to hang a civil penalty on the company, and laid bare the company’s fractious relationship with T officials, who blasted the company’s “historic failure” to properly investigate safety issues under its $2.69 billion contract, according to hundreds of pages of internal emails obtained by the Herald.
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