By Jake Griffin, Chicago Daily Herald; March 1, 2019
Amtrak officials blamed “human error” for a massive system failure Thursday that caused hourslong delays for Metra trains arriving at and departing Chicago’s Union Station.
“The root cause was human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system at Chicago Union Station,” said Amtrak spokesman Marc Magliari. “We own the system. We will fix this problem. More importantly, we are taking steps to improve our operations in Chicago, which include appointing a veteran Amtrak executive to make sure we deliver the performance our stakeholders expect of us.”