By Mischa Wanek-Libman, Mass Transit Magazine; August 15, 2019
Keolis Commuter Services (KCS), a unit of Keolis North America, has been responsible for the management, operation and maintenance of the Massachusetts Bay Transportation Authority’s (MBTA) commuter rail service since July 2014. While statistics support the network’s overall improvement during the past five years in everything from ridership to on-time performance, KCS tempers discussion of its work in Boston with a sentiment rooted in its commitment to continue the improvement efforts: Progress has been made, but there remains work to do.
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