By Mark Pestronk, Travel Weekly; October 3, 2018
Q: Like many agencies, we sell Amtrak tickets from time to time. A client asked me about Amtrak’s liability for delays and cancellations. Suppose a business traveler needs to go from Washington to New York for an important business meeting. If his train is canceled at the last minute or delayed for such a long time that he misses the meeting and loses a big business deal, does Amtrak have any liability? What’s the difference, if any, between Amtrak’s liability and an airline’s liability?
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