By Ann Warner, Railway Age Magazine; February 28, 2018
CSX’s unions are the latest in a long line of the railroad’s stakeholders to experience distress from the continued deterioration in the carrier’s service and operations. 
CSX’s customers, especially those that lack effective transportation alternatives, began experiencing poor service shortly after new management took control in March 2017. CSX’s cost cutting has meant less capacity and impaired service for rail-dependent shippers. Despite those service problems, CSX has charged higher rates in pursuit of its highest priority—lower operating ratios. Customers and employees suffer, while stockholders reap a dividend increase on top of an announced $5 billion stock buyback.
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