By Steve Banker, Contributor, Forbes; June 12, 2019
On May 22nd and May 23rd, the Surface Transportation Board (STB) held an Oversight Hearing on Demurrage and Accessorial Charges. Railroad customers objected to escalating fines across the country’s seven Class I carriers and referred to monopolistic, unfair, illogical, and arbitrary actions by most of the railroads.
However, Kansas City Southern (KCS) was singled out as the most customer friendly, a better word would be ethical, of the Class Ones. The members of the STB board spent some time asking why the other railroads could not emulate KCS’s practices to a greater degree.