Scotland: The unexpected age of ScotRail’s toughest customers

By Alastair Dalton, The Scotsman; May 24, 2019

They are ScotRail’s hardest-to-please passengers.

Young people are not just the most vociferous complainers on social media when things go wrong on their commute, they are also the train operator’s greatest critics, according to new research.

Analysis by official rail watchdog Transport Focus shows young travellers mark down ScotRail more than others in its twice-annual survey of passengers.

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