Opinion: This master marketer says Doubletree’s cookies could teach companies a big lesson about wooing customers

By Rory Sutherland, Market Watch; May 28, 2019

Alphabet, the parent company of Google, runs a division that is now simply called X with the single aim of developing what the company calls moonshots.

A moonshot is not the same as an innovation; it is something much more ambitious, a silver bullet. Instead of pursuing change by increments, it aims to change something by a factor of 10 (for which the Roman numeral is X). For instance, Alphabet X GOOG, +0.07% GOOGL, +0.04%  funds research into driverless cars, with the explicit aim of reducing road fatalities by at least 90%, making roads 10 times safer.

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