By Cindy Sosroutomo, Travel Week; August 11, 2020
TORONTO — With a network that serves over 400 communities from coast to coast, there’s no question that VIA Rail’s reach in Canada is vast and extensive. So when the COVID-19 pandemic forced the iconic rail company to suspend several of its routes, that same reach immediately diminished, forcing VIA – along with all travel-related businesses – to shift its focus and adapt. But how?
In an exclusive interview with Travelweek, VIA Rail’s Tracey Nurmi, Senior Manager, Domestic & International Sales, talks about the pandemic’s immediate impact on operations, how the company is accommodating passengers today, and what its short- and long-term forecasts are in the wake of COVID-19.