By Joe Baker, Railway-Technology.com; October 11, 2017
In today’s hyper-digital era, onboard WiFi has become less of a handy convenience and more of a necessity for rail passengers. Books and broadsheets are now a rare sight on trains amongst the swathes of laptop, tablet and smartphone users, most of whom want to stay online while they work, chat or stream.
However, increasing demand has meant that many rail operators struggle to meet customer expectations of train WiFi. In this year’s otherwise promising National Rail Passenger satisfaction survey, only 30% of UK passengers were satisfied with onboard WiFi, a rating so low that even train toilet facilities ranked as a more successful category.
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