What other passenger carriers are doing: A budget airline passenger asked for water. He was given a cup of ice and told to wait.

Editor’s Note: This is another story in an ongoing series about managing food service operations and passenger expectations. – Corridorrail.com Editor

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Airlines have largely taught customers that they should expect to pay more for amenities like checked bags, a hot meal, and even seat assignments when booking travel. But a recent Facebook post from a passenger who was flying from Singapore to Japan on the budget airline Scoot made the internet rounds when he claimed he was denied a cup of water on board.

According to the passenger, Gene Goh, he asked for a cup of water while his flight this month was delayed. A flight attendant told him the only water available was bottled water for purchase. When he declined to pay and said tap water would be fine, an attendant placed a cup of ice in front of him and told him to wait for it to melt. Goh’s November 15 Facebook post, which includes a picture of a cup of ice, reads: “I hope that there could be some sort of care for passengers, not being unreasonable over here.”

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