UK: ScotRail faces record fines over ‘disappointing’ passenger service failures

From Rail Technology Magazine; May 8, 2018

ScotRail is facing record-high fines after multiple failures to hit performance targets set by Transport Scotland.

Figures released on 4 May as part of Transport Scotland’s quarterly statistics called the Service Quality Incentive Regime (Squire) show that ScotRail failed to hit 12 out of 34 areas of measured performance, including in areas such toilet facilities, litter, and security.

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