UK passengers rarely feel they have a relationship with their train company

From Global Railway Review; March 12, 2019

New research published by Transport Focus, to inform the Williams Rail Review, has confirmed that most passengers don’t feel like the railways are run for their benefit.

Transport Focus Chief Executive, Anthony Smith, said: “Like most people using the railway, the majority of the passengers who participated in this research know they are not getting the train service they are paying for. This research underscores that passengers want a more reliable service that is better value for money and – whichever model is selected to run the system – that they want to know who is in charge of their railway.

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