UK: How Virgin Trains is using tech to become a customer-obsessed company

By Taylor Bragg, T_HQ; September 21, 2018

It’s been over 200 years since the first passenger train ran in the UK. And today, with 16,000 kilometers of track, signaling and switching infrastructure is truly being pushed to the limits.

Passenger journeys over the past 20 years have more than doubled to 1.7 billion a year, with an added billion annual journeys expected by the year 2030.

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