The Daily CSX: CSX customers, employees skeptical of progress that investors applaud

By Will Robinson, Reporter, Jacksonville Business Journal; July 6, 2018

Investors often praise the changes E. Hunter Harrison ushered into CSX Corp. The railroad’s stock price has risen almost 80 percent since the end of 2016, right before Harrison announced his interest in joining CSX (Nasdaq: CSX).

Harrison and his successor, Jim Foote, have delivered on many of the metrics Harrison set out to achieve. By implementing precision scheduled railroading, an operating model Harrison installed at other railroads, CSX trains are moving faster and dwelling less, even after CSX slashed its headcount, locomotive fleet, number of hump yards and cars online.

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