UK: Trains that are just one minute behind schedule will now be classed as late as punctuality standards are set to tighten across rail networks

By James Salmon, Transport Editor, The Daily Mail; March 21, 2019 Trains will soon be classed as late if they…

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UK: New trains to allow Edinburgh to London for £25

By Alastair Dalton, The Scotsman; March 21, 2019 The impending battle for passengers between Edinburgh and London stepped up a…

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UK passengers rarely feel they have a relationship with their train company

From Global Railway Review; March 12, 2019 New research published by Transport Focus, to inform the Williams Rail Review, has…

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Great Britain: Passengers flipping out over train to ‘London St Pancake’

By Emma Bowden, Press Association, Independent.ie; March 5, 2019 Commuters were given a sweet treat on Shrove Tuesday as London…

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Virgin plans American adventure in trains, ships, banks and hotels

By Andrew Edgecliffe-Johnson, Financial Times; February 11, 2019 Editor’s note: This story was written and published prior to Virgin Trains…

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ScotRail hit with second remedial plan – for failing to keep passengers happy

By Alastair Dalton, The Scotsman; February 8, 2019 ScotRail was today hit with a second remedial plan – for failing…

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Ireland: Cork-Dublin Train Passenger Journeys Highest on record in 2018

By Mary Bermingham, TheCork.ie; February 4, 2019 A total of 3.46 million passenger journeys were recorded on the Dublin/Cork rail…

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UK: Passenger’s flushed bra takes cup for daftest train toilet mishap, says Virgin

By Stephen Naysmith, The Herald; December 30, 2018 Virgin Trains is urging passengers to use toilets appropriately after a passenger…

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Wales: The ‘beautiful’ railway line running through parts of Snowdonia that’s being shunned by passengers

By Lydia Morris, Daily Post Reporter, North Wales Live; December 21, 2018 The Welsh Government has been accused of “failing”…

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Rival train companies in UK to be allowed to run the same routes

By Claire Webb, i News; December 18, 2018 Rail passengers may soon be able to choose which train company they…

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What other passenger carriers are doing: Bite the Bullet – British Airways business class menu warns their fancy dish could contain fragments of bullets

Editor’s Note: This is another story in an ongoing series about managing food service operations and passengers expectations. – CorridorRail.com…

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What other passenger carriers are doing: CEREAL KILLER; British Airways premium economy passenger furious as airline hands out cereal bars for breakfast – after eight-hour £500 flight

Editor’s note: This is another story in an ongoing series about managing food service operations and passenger expectations – Corridorrail.com…

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Wales: Virgin Trains tell passenger there are no Welsh announcements as ‘Welsh speakers can speak English too’

By Jessica Walford, Reporter, Wales Online; November 30, 2018 A train company told a passenger they don’t do announcements in…

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Scotland: HS2 train passengers could click-and-collect Amazon parcels onboard

By National Newsdesk, The National; November 26, 2018 Bombardier Transportation, which is bidding to win a £2.75 billion contract to…

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What other passenger carriers are doing: New cruise liner to DITCH buffet dining – and have this unusual option instead

Editor’s Note: This is another story in an ongoing series about managing food and service operations and passenger expectations. –…

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Eurostar to step up Amsterdam services in 2019

By Keith Barrow, International Railway Journal; October 23, 2018 EUROSTAR confirmed on October 23 that it will introduce a third…

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From the British point of view: The surprising renaissance of America’s railways

By Chris Leadbeater, Travel Correspondent, The Telegraph; October 18, 2018 Something is stirring in America – and for once, it…

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Scotland: ScotRail passengers face train overhaul delay

By Alastair Dalton, The Scotsman; September 28, 2018 Long-distance ScotRail passengers may have to travel in unrefurbished second-hand trains because…

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UK: How Virgin Trains is using tech to become a customer-obsessed company

By Taylor Bragg, T_HQ; September 21, 2018 It’s been over 200 years since the first passenger train ran in the…

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