ScotRail hit with second remedial plan – for failing to keep passengers happy

By Alastair Dalton, The Scotsman; February 8, 2019

ScotRail was today hit with a second remedial plan – for failing to meeting passenger satisfaction targets. The train operator has been ordered by transport secretary Michael Matheson to take rapid action to boost its score after being given a 79 per cent rating in the latest official watchdog National Rail Passenger Survey (NRPS).

It is required to reach 88.5 per cent in the twice-yearly poll.

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