By John Heffner, Senior Counsel, Clark Hill Strasburger, Railway Age Magazine; August 27, 2018
Dear Mr. Anderson: I am writing you both as a long-time believer in and user of Amtrak as well as a frequent passenger on our nation’s air transportation system.
First, I want to commend you for your commitment to making Amtrak a truly safe mode of transportation. Second, I want to compliment you for seeking to make Amtrak a reliable mode of transportation. Passenger rail punctuality has deteriorated markedly from the days when the New York Central refunded $25 to each passenger any time The Twentieth Century Limited was more than 30 minutes late. Third, I agree with your statements that you want to improve customer satisfaction. However, some of your recent actions such as retiring the Pacific Parlor Car without offering a replacement and a further downgrading of dining car service on the Lake Shore Limited and Capitol Limited belie that goal. That said, I want to make some suggestions: