From Progressive Railroading Magazine; April 4, 2018
Norfolk Southern Railway‘s service “is not where we or our customers need it to be,” the Class I’s Chairman, President and Chief Executive Officer James Squires acknowledged in a letter to the Surface Transportation Board (STB).
Squires’ letter was sent April 2 in response to the STB’s recent request for the Class Is to submit 2018 service outlook reports, as the board looks into shippers’ complaints about deteriorating freight-rail service.
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