New Jersey Transit to ‘Humanize’ Conductors Who Face Commuter Wrath

By Elise Young, Bloomberg; August 7, 2019

New Jersey Transit will videotape train conductors on the job to try to “humanize” crews that have felt the wrath of commuters amid a rash of delays and cancellations.

The plans to video were disclosed in a post on the website of Local 60 of the International Association of Sheet Metal, Air, Rail and Transportation Workers. Some passengers of the cash-strapped railroad sometimes gripe on social media about alleged mistreatment by conductors, while others praise beloved staffers, some who’ve worked the same routes for decades. Past posts by the union have mentioned a spate of assaults in recent months.

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