Massachusetts: Amtrak returns to Springfield’s Union Station concourse, new platform expected to open in four weeks

By Jim Kinney,; June 10, 2019

SPRINGFIELD — Amtrak showed off its new ticket window Monday and checked luggage drop-off on the first floor of Union Station.

The counter moves Amtrak customer service to the main concourse with the Peter Pan and Greyhound counters and vending machines selling tickets for both CTrail’s Hartford Line and its connecting Metro-North service. Amtrak is now just down the corridor from the PVTA intracity bus counter.

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