India: Railway officials asked to travel in all classes including general, take passenger feedback

By The Press Trust of India, Business Standard; June 18, 2019

Minister of State for Railways Suresh Angadi Tuesday asked officials to travel in all classes, including the general class coaches, and take passenger feedback with an aim to improve cleanliness, hygiene and other services.

The direction came during a review meeting chaired by Railway Minister Piyush Goyal and attended by General Managers (GMs) of Zonal Railways/Production Units, Divisional Railway Managers (DRMs) through video-conference.

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