Comptroller report: New York’s Long Island Rail Road did not follow its ‘playbook’ during service disruptions

By Alfonso A. Castillo, Newsday; March 11, 2019

The Long Island Rail Road’s failure to comply with its own internal procedures has contributed to riders being left in the dark during major service disruptions, according to a new state report.

The audit from State Comptroller Thomas DiNapoli reviewed the LIRR’s response to 49 events between Jan. 1, 2015, and July 31, 2017, and found “all notifications or appropriate communications were not always made, alternative transportation arrangements were not documented, and procedures were not clear.”

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