Commentary: Amtrak passengers will get fed up with cold food service

When Amtrak was created in 1971, one of its first challenges was to recover from the terrible on-board service many railroads had provided in the late 1960s. Faced with the financial loss of the mail contracts and competition from the interstate highways, carriers such as the Southern Pacific systematically degraded their remaining passenger trains using tactics which included removing the diner and lounge cars. The hope was this would so upset riders that they would cease to travel by train, and the carrier could get federal permission to end service.

A notorious example was the train called the Sunset Limited, which from 1968-1970 offered only vending machine food on a two-day run.

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