Canada: Customers blame efficiency drives at railroads for backlogs over winter months

By Ross Marowits, The Canadian Press, Financial Post; March 29, 2018

MONTREAL — Canada’s two largest railways are hoping the spring thaw will help them recover from a winter of delays and complaints brought about by the combination of brutally cold conditions and unexpectedly high demand — and defrost the resulting icy relations with customers.

Canadian National Railway and Canadian Pacific Railway have faced intense scrutiny over extended shipping delays this winter that have created a backlog in grain shipments. They point, largely, to a colder-than-usual winter, which they say can create a number of conditions — from malfunctioning switches to icy tracks — that force them to slow down and run trains with fewer cargo cars to ensure safety.

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